Individuals must bring the following documentation when applying for assistance for all programs:
Proof of income for all members of the household for the past 90 days;
Social Security Cards for all members of the household;
Photo identification for individual applying for the benefit (name must appear on bill); and
Current Utility bill showing a disconnect notice (disconnect notice does not apply to those applying for Duke Fuel Funds – must provide utility bill).
CAA is accepting walk-ins Monday through Friday at 8:00 a.m. Appointments are not available.
For information available 24 hours a day, please call 569.1850.
The Home Energy Assistance Program (HEAP) is a federally funded program designed to assist Hamilton County residents with their utility bills who are at or below 200% of the Federal Poverty Guidelines.
Emergency HEAP
provides assistance to eligible households that have been disconnected, have received a disconnection notice or have less than a 25% supply of bulk fuel. Emergency HEAP begins November 2, 2009 and ends March 31, 2010.
Regular HEAP
assists households with their winter heating bills. Regular HEAP runs from June 1st through May 31st.
Eligibility
To be eligible, families must reside in Hamilton County and earn a household income at or below 200% of the Federal Poverty Guidelines.
Percentage of Income Payment Plan (PIPP)
protects households from disconnection by allowing eligible customers to pay a portion of their household income each month to maintain utility service. PIPP sign-up and reverification is provided year-round.
Eligibility
To be eligible, families must reside in Hamilton County and earn a household income at or below 150% of the Federal Poverty Guidelines.
Individuals who are not in disconnect, but meet all of the other qualifications may qualify for additional funds provided through the Duke Fuel Fund.
Applications for Regular HEAP and PIPP can also be mailed to the State of Ohio. Visit the Ohio Department of Development online for details.
